Reman (Remanufactured) Core Return Policy
A core is an old industrial product (battery, pump, or in our case an air starter) that can be returned for credit. We will use cores to salvage used parts. We will then re-manufacture products back to their factory specifications by cleaning, testing and processing these parts.
All products that are re-manufactured units (reman) will require a core charge.
There will be a note on all product pages specifying that the product has a corresponding core charge.
This charge will also be automatically added to your cart.
Absolutely! All core charges are refundable. All you need to do is ship the core back to us and you will be issues a refund.
For credit card customers that will be a refund to your card.
For NET terms customers, a credit memo will be sent to your provided accounting email.
All you need to do to get a refund is return the core to us via UPS.
Cores received within 30 days of initial shipment will get their core charge refunded 100%
Cores received after 30 days will only get 50% credit against the core charge so make sure you ship it back!
All reman units are shipped with a prepaid return label and instructions on how to return the core to us.
Cardinal Valley makes core returns fast and easy!
Repair & Return Policy
Certain products are repair and return as we require that the core be returned prior to shipment.
Usually these are the newer models or starters as they have less cores available.
No. However, you're item will not ship until a core is received. Even if the item is in stock, we will need to receive the core prior to shipment.
If the starter is in stock, then on the receipt on the returned starter.
If the starter is out of stock, it will ship in a lead time as described on the product page, as long as the core is received in time. If the core is not received, the starter will sit in our stock until returned.
After you order a Repair & Return product, our sales team will email you with a return label.
Our returns are free and easy.
Our standard lead times are posted on each product page. Lead times vary by product.
We define our lead time as the time between order submission and when we ship the order. Be sure to add transit time when you calculate the total time to your location.
Absolutely. If you see that an item is not in stock, you still have the ability to order it. Just add the item to your cart and process the order as if it were in stock.
Call us right now at 540-375-4622!
Yes! It's not unusual to modify starters within the same series to meet your needs. We maintain a large inventory for starters and supporting components to keep your business moving.
Give us a call or use the chat feature, there's a good chance we can convert an in-stock starter to your desired specifications.
We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help.
Email us directly at firstname.lastname@example.org and we’ll take you through the process.
Yes, we have a 1 year warranty on all products.
If a product breaks within one year of a sale, contact us and we will issue a warranty replacement, no questions asked.
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
Only if you have NET 30 terms with us.
Don't have NET 30 terms, contact email@example.com to apply today!
Our default carrier is UPS.
If you are ordering with a credit card, UPS will be the only option.
If you have NET 30 terms with us, you can request any carrier and use a shipping account to ship collect.
Want to have NET 30 terms? Email firstname.lastname@example.org today.