If we have the item(s) you are ordering we will ship them same-day or next-day. Starters that are not in stock typically ship within 7-14 days, while parts that are not in stock generally ship within 2-4 weeks.

All remanufactured starter orders require a core return. We include a free UPS return label in the box for your core. Simply use the box that the reman starter comes in and the labeled provided to return your core. Cores received within 30 days of the original sales order date receive 100% credit. Cores received outside of the 30 day window receive 50% credit.

Cardinal Valley offers a Core Bin program to qualifying customers. In this program, we will provide you with a complimentary bin that you will use to store your starter cores in. Each time you place an order for a remanufactured starter, simply place the core in the bin. A member of the CV team will collect cores each quarter from your facility.

Signing up for our Core Bin program saves you the hassle of shipping cores back and allows you to avoid core charges upfront. However, cores that are outstanding over 6 months are subject to charges.

Yes! We are happy to serve our customers worldwide. For international orders, we require payment in advance. Shipments for international orders must be arranged by the customer.

Yes! Our sales team is happy to help you with any problems you have. Reach out via email (sales@cardinalvalley.com) or via phone (540-375-4622). For emergencies, please reach out to our sales support hotline (540-824-2688).